Privacy Policy

L&coco Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and manage personal data when you book or participate in our experiences.

Information We Collect

We may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Booking details
  • Payment-related information (processed securely by third-party payment providers)
  • Information voluntarily provided by you, such as dietary restrictions or special requests

Use of Personal Information

We use personal information solely for the following purposes:

  • To process and manage bookings
  • To provide booking details and updates
  • To respond to inquiries and customer support requests
  • To improve our services and customer experience
  • To comply with applicable laws and regulations

Payment Information

All payments are processed securely through third-party payment service providers.
We do not store or have access to your credit card information.

Use of Photos and Videos

  • With respect for privacy, photos or videos taken during experiences may be used for promotional purposes, such as our website or social media platforms.
  • Guests may request not to be photographed or recorded at any time, and such requests will be fully respected.
  • Special consideration is given to children’s privacy.

Sharing of Personal Information

We do not sell, rent, or disclose personal information to third parties, except:

  • When necessary to provide the booked experience (e.g., instructors or partners)
  • When required by law
  • When using trusted service providers for operational purposes only

Data Security & Retention

We take reasonable measures to protect personal information against unauthorized access, loss, or misuse.
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy.

Cookies & Analytics

Our website may use cookies or similar technologies to improve usability and analyze site performance.
You may disable cookies through your browser settings.

Your Rights

You may request to:

  • Access, correct, or delete your personal information
  • Opt out of non-essential communications

Please contact us using the details below.

Contact Information

For questions regarding this Privacy Policy or personal data handling, please contact:

L&coco Inc.
Ashiya, Hyogo, Japan
Email: contact@jptourism.jp

Policy Updates

This Privacy Policy may be updated from time to time.
Any changes will be published on our website and will take effect immediately.